Contact information

At Teravo, we are passionate about kitchen safety and style. Whether you need to know the heat resistance rating of our oven mitts, want to track your package to Singapore, or have a question about materials, our team in Ukraine is here to help.

Get In Touch

We strive to respond to all inquiries within 24 hours. Note for our Singapore customers: We are located in Ukraine. We are 6 hours behind Singapore time. Email is often the most convenient way to reach us.

1. Email Us For order status, returns, or product inquiries: 📧 support@teravo.shop

2. Call Us If you prefer to speak with a representative: 📞 +380 676374630 (Please note: This is a Ukrainian number. International calling charges may apply depending on your network provider.)

3. Mailing Address Returns should be sent to our warehouse (please email us for approval first): 📍 Andrey Tchaikovsky Avenue 42/6 Kolomyia, Ivano-Frankivska oblast 78200 Ukraine

Customer Service Hours

Our operations are based in Kolomyia, Ukraine (EET - Eastern European Time).

  • Business Hours: Mon - Fri, 9:00 AM - 6:00 PM (EET)
  • Time Zone Guide:
    • We are 6 hours behind Singapore.
    • Best time to call: 3:00 PM to 12:00 AM Singapore Time (which corresponds to 9:00 AM to 6:00 PM in our office).

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Currency: All prices on our store are listed in USD (United States Dollar). Your bank will automatically convert this from SGD at checkout.
  • Shipping to Singapore: Yes! We ship directly from our facility in Ukraine to Singapore. Typical delivery takes 7-13 business days. All import taxes (GST) are covered by us (DDP).
  • Heat Resistance: Are these safe for high heat? Yes, our oven mitts are designed to withstand standard baking temperatures. Please check the specific product description for the maximum temperature rating (usually up to 450°F / 230°C).
  • Care Instructions: Most of our textile products are machine washable. We recommend air drying to maintain their shape and insulation properties.